Terms and conditions

1. About these terms

This website is operated by SS Global IT Consultancy Private Limited ("SS Global", "we", "us"), a private limited company incorporated in India, CIN U62091TS2026PTC222847, with its registered office at 2-91/12/4/NR. 5th floor, Madhapur, Shaikpet, Hyderabad - 500081, Telangana, India.

By using this website, booking a consultation or asking us to carry out work, you agree to these terms. If you do not agree, please do not use the website or our services. Where we sign a separate written agreement with you, that agreement takes priority over these terms wherever the two differ.

2. Our services

We provide web application and website development in PHP, back-end and API development in Java, mobile app development in Flutter, e-commerce development, software integration, maintenance and support, digital marketing, and business consultancy.

The scope, deliverables, timeline and price of each piece of project work are set out in a written quote, proposal or statement of work that you accept by email, signature or payment. Anything not listed there is outside the scope and may be quoted separately.

3. Consultation bookings

• Our business consultation fee is ₹8,000 per hour. Sessions are booked in whole hours.
• A booking request made on this website is not confirmed until we confirm it by email. We may propose a different time if the one you asked for is not available.
• Payment for a consultation is due before the session unless we agree otherwise in writing.
• Sessions take place by video or phone call. You are responsible for a working connection and for being available at the confirmed time.
• If you would like to extend a session, we will confirm the additional fee before continuing.
• Consultation advice is based on the information you give us. It is provided to help you make your own decisions and is not a guarantee of any outcome.

Cancellations and refunds are covered in our Refund policy.

4. Fees, currency and taxes

• Our fees are set and invoiced in Indian rupees (INR). Amounts shown in euros, US dollars or Kuwaiti dinars are reference values only, based on mid-market exchange rates, and are not a separate price.
• Your bank, card issuer or payment provider may apply its own exchange rate and charges. We are not responsible for these.
• Fees are quoted before applicable taxes. Goods and Services Tax (GST) and any other taxes that apply are added to the invoice.
• For project work, payment milestones are stated in the quote. We may pause work while an invoice is overdue.
• Third-party costs such as domain names, hosting, paid plugins, licences and payment gateway fees are not included in our fees unless the quote says so.

5. Project work and your responsibilities

To deliver on time we need you to provide content, access, decisions and feedback promptly. Delays on your side may move the delivery dates.

Requests that go beyond the agreed scope are treated as change requests. We will tell you the effect on price and timing before we start on them.

When we deliver work for review, you have the review period stated in the quote (or a reasonable period if none is stated) to test it and tell us about defects. Work not challenged within that period is treated as accepted, without affecting any support or warranty terms in the quote.

6. Mobile apps and app stores

• Apps we build for you can be published on Google Play and the Apple App Store only if the store accepts them. We build to the stores' published guidelines, but we do not control their review decisions and cannot promise approval or timing.
• Developer accounts, app listings and store fees belong to you. We will ask you for access or add us as a team member only for the time needed to publish or update the app.
• Apps depend on third-party frameworks, operating systems and services that change over time. Updates needed to keep an app working after such changes are not included in the original quote unless it says so, and can be covered under a support arrangement.

7. Support after launch

Unless your quote includes a warranty or support period, work is delivered without ongoing support. Ongoing maintenance, upgrades and small changes can be agreed in writing as a separate support arrangement, with its own scope, response expectations and fee.

Support does not cover problems caused by changes made by anyone else to the software or its hosting, unless we agree in writing to look into them.

8. Intellectual property

• When you have paid for a deliverable in full, you own the custom code and designs we created specifically for you under that engagement.
• We keep ownership of our pre-existing tools, libraries, templates and know-how, and grant you a non-exclusive licence to use them as part of the deliverable.
• Open-source and third-party components remain under their own licences, which continue to apply.
• You confirm that you have the right to use any content, logos, data and materials you give us, and you grant us permission to use them to carry out the work.
• Unless you ask us not to in writing, we may name you as a client and describe the project in general terms. We will not publish confidential details.
• The text, layout, logo and graphics of this website belong to SS Global. You may not copy or reuse them without our written permission.

9. Confidentiality

Each party will keep the other's non-public business and technical information confidential, use it only for the engagement, and share it only with people who need it to carry out the work and who are bound to keep it confidential.

This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law or by a court or regulator. We will sign a separate non-disclosure agreement on request.

10. Using this website

You agree not to misuse the website. In particular, you will not attempt to gain unauthorised access to it or to its servers, introduce malicious code, scrape it in bulk, overload it, or submit false or unlawful information through its forms.

We try to keep the website accurate and available but do not promise it will be free of errors or interruptions. Links to other websites are provided for convenience; we do not control and are not responsible for their content.

11. Information on this website is not advice

The content of this website, including the "Want to invest in IT" page and the examples of companies on it, is general information for education. It is not investment, legal, tax or financial advice, and it is not an offer or solicitation to buy or sell shares or other securities or to accept deposits. We do not promise or guarantee any return on any investment, and we do not recommend any company.

Facts about third-party companies are taken from public press reports and may be incomplete or out of date. Investments carry risk, including loss of the whole amount. Please take advice from a qualified professional before you invest. Where we give a technical opinion, for example in a consultation, it concerns technology only and is not investment advice.

12. Warranties and disclaimers

We will perform our services with reasonable skill and care. Beyond that, and to the extent the law allows, we provide our services and this website "as is" and do not promise specific business results, search-engine rankings, sales, uptime of third-party services or that software will be free of every defect.

Any bug-fix or support period that applies to project work is stated in the quote.

13. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill, arising from our services or this website.

Our total liability for any claim connected with a particular service is limited to the fees you paid us for that service. Nothing in these terms limits liability that cannot be limited under applicable law, such as liability for fraud or wilful misconduct.

14. Ending an engagement

Either of us may end an engagement by written notice as set out in the quote, or by email if no period is stated. You will pay for work done and costs incurred up to the date it ends. Refunds, where they apply, are handled under our Refund policy. Sections on intellectual property, confidentiality, liability and governing law continue after the engagement ends.

15. Events outside our control

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, power or internet failures, government action, strikes or failures of third-party platforms. The affected party will tell the other promptly and resume as soon as it reasonably can.

16. Governing law and disputes

These terms are governed by the laws of India. If a disagreement arises, please write to us first at info@ssglobalitconsultancy.com so we can try to resolve it in good faith. If we cannot, the courts at Hyderabad, Telangana have exclusive jurisdiction.

17. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. The version published when you book a service or start an engagement applies to that service or engagement.