Privacy policy

1. Who we are

This policy explains how SS Global IT Consultancy Private Limited ("SS Global", "we", "us"), registered at 2-91/12/4/NR. 5th floor, Madhapur, Shaikpet, Hyderabad - 500081, Telangana, India, handles personal data. We decide why and how the data described here is used, which makes us the "data fiduciary" under India's Digital Personal Data Protection Act, 2023 (the "DPDP Act").

It applies to this website and to enquiries, bookings and engagements that start from it.

2. What we collect

Details you give us

• Contact form: name, email address, phone number (optional), topic and your message.
• Booking form: name, email address, phone number (optional), country, time zone, preferred date and time, number of hours, topic, notes and your acceptance of our policies.
• During an engagement: the business information, documents, access details and correspondence you share so that we can do the work, and billing details needed to invoice you.

Payment details

We do not collect or store your card or bank account numbers through this website. If we take payment through a payment provider or bank transfer, that provider or bank handles those details under its own policy.

Technical data

Like most websites, our web server records your IP address, browser type, the pages requested and the time of the request in standard server logs, for security and troubleshooting.

3. Cookies and third-party services

This website uses a single session cookie that protects our forms against forgery and spam. It is deleted when you close your browser and is not used for advertising or tracking.

Our pages load fonts from Google Fonts, so your browser connects to Google's servers and Google receives your IP address. See Google's privacy policy for how it handles that data. We do not run advertising or analytics scripts on this website. If that changes, we will update this policy first.

4. Why we use your data

• To reply to your message and to confirm, schedule and deliver consultations.
• To prepare quotes, carry out project work, provide support and issue invoices.
• To keep the website secure and prevent spam or misuse.
• To keep the records we must keep for tax, accounting and other legal reasons.

We rely on your consent, which you give by submitting a form or by asking us for a service, and on uses the DPDP Act permits without consent, such as performing what you asked us to do and meeting legal obligations. We do not sell your personal data and we do not use it to send marketing emails unless you separately ask us to.

5. Who we share it with

We share personal data only where needed:

• With service providers that help us run our business, such as email, hosting, video-call and payment providers, and professional advisers such as accountants. They may use the data only to provide their service to us.
• With government authorities, courts or regulators when the law requires it.
• With a successor if our business is reorganised or transferred, subject to this policy continuing to apply.

Because we work with clients in India, Europe, the United States and Kuwait, and because some providers operate outside India, your data may be processed in other countries. We take reasonable steps to make sure it is protected wherever it is handled.

6. How long we keep it

We keep personal data only for as long as it is needed for the purpose it was collected for, and for any longer period the law requires, for example for tax and accounting records. When it is no longer needed, we delete it or make it anonymous.

7. How we protect it

We use reasonable security safeguards, including restricted access to enquiry records, protected form submissions and secure connections where the website is served over HTTPS. No system is completely secure, so we cannot guarantee absolute security. If a breach affecting your personal data occurs, we will act on it and notify you and the authorities as the law requires.

8. Your rights

Under the DPDP Act you may:

• ask for a summary of the personal data we hold about you and how we use it;
• ask us to correct inaccurate or incomplete data, or to erase data we no longer need;
• withdraw your consent at any time (this will not affect what we did before you withdrew it, and we may still keep records the law requires);
• nominate another person to exercise these rights for you if you die or become unable to;
• have a complaint about how we handle your data addressed by us, and then, if you are not satisfied, complain to the Data Protection Board of India.

If you are in the European Economic Area or the United Kingdom, you may have additional rights under local data protection law, such as objecting to certain processing or asking for a copy of your data. Contact us and we will respond to the extent those laws apply.

To use any of these rights, email info@ssglobalitconsultancy.com from the address you gave us, so that we can confirm it is you.

9. Software we build for you

When we build or maintain a website, application or mobile app for you, the personal data of your own customers and users belongs to you, and you decide why it is collected. While we work on your project we may be able to see that data, for example in a test database. We use it only to deliver the service you asked for, keep it confidential, and ask you not to share more than we need. We are happy to sign a data-processing or non-disclosure agreement on request.

10. Links to other websites

This website links to other websites, such as Google Maps. We do not control them and are not responsible for their privacy practices. Please read their policies before you share personal data with them.

11. Children's data

Our services are for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, contact us and we will delete it.

12. Grievance officer

If you have a concern about your personal data, write to the Grievance Officer, SS Global IT Consultancy Private Limited, 2-91/12/4/NR. 5th floor, Madhapur, Shaikpet, Hyderabad - 500081, Telangana, India, at info@ssglobalitconsultancy.com, or call +91 63090 41188 (or +91 90525 80008, Maxy). We will acknowledge your complaint and aim to resolve it within one month.

13. Changes to this policy

We may update this policy when our practices or the law change. The date at the top of the page shows the latest version. If a change significantly affects how we use data you have already given us, we will tell you before it takes effect.