Refund policy

1. Overview

We want you to get value from every engagement. This policy explains when you can cancel, reschedule or get your money back for business consultations (₹8,000 per hour) and for project work. It forms part of our Terms and conditions.

2. Consultation sessions

If a technical problem on our side cuts a session short, we will either continue it at a new time at no charge or refund the unused time.

Once a consultation has been delivered in full, it is not refundable because the advice was not what you hoped for. If you think the session fell short, write to us within 7 days and we will review it in good faith.

3. Development and support work

• Before work starts: if you cancel a project before we begin, any advance you paid is refunded, less any non-refundable third-party costs we have already incurred for you.
• During the project: you pay for work completed and delivered up to the cancellation date. Payment for milestones we have not yet started is refunded.
• Delivered work: payments for milestones you have accepted, or that are treated as accepted under our terms, are not refundable. If a delivered item does not meet the agreed scope, we will correct it at no charge within a reasonable time, and if we cannot, we will refund the fee for that item.
• Maintenance and support plans: you can cancel at any time. Fees for the current billing period are not refunded unless we fail to provide the service.

4. Mobile apps and store fees

For mobile app projects, fees paid to Google, Apple or other platforms for developer accounts and store listings are paid to those companies and are not refundable by us. If a store rejects an app, we will work with you to fix the reasons for rejection that relate to our work, as described in your quote, but a rejection on its own does not entitle you to a refund of milestones already delivered.

5. Costs we cannot refund

Fees we have already paid to other companies on your behalf are not refundable by us. This includes domain registrations, hosting, paid plugins, software licences and similar purchases. Bank, card and currency-conversion charges applied to your payment are also not refundable.

6. Payment problems and duplicate charges

If you were charged twice, or charged but did not receive a booking confirmation, email us the payment reference and we will check it. Duplicate charges are refunded in full. Where a payment failed but the money left your account, your bank or payment provider normally returns it automatically within a few working days; contact us if it does not.

7. How to ask for a refund

1. Email info@ssglobalitconsultancy.com with the name and email address you used, the service and date, and the reason.
2. We will reply to confirm whether the refund applies, usually within 5 working days.
3. Approved refunds go back to the original payment method in Indian rupees. Depending on your bank or card issuer, they usually reach you within 7 to 10 working days.

Because we bill in INR, the amount you receive back in your own currency may differ slightly from what you paid, depending on your bank's exchange rates on the two dates.

8. Your legal rights

Nothing in this policy limits any rights you have under Indian consumer protection law or other laws that cannot be excluded by agreement. If you are unhappy with how we handled a request, call us on +91 63090 41188 (or +91 90525 80008, Maxy) or write to us and we will look at it again.